Privacy Policy

HaulConnect ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at haulconnect.com.ng or engage our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

• Contact information — name, phone number, WhatsApp number, and email address provided when you submit a quote request or contact us.
• Job information — pickup and delivery locations, cargo type, preferred dates, and any additional details you provide about your haulage requirements.
• Communication records — records of our WhatsApp, phone, and email communications with you for the purpose of managing your job and resolving disputes.
• Payment information — bank transfer references and payment records. We do not store card details.
• Website usage data — anonymised data about how you use our website, collected via Google Analytics. This does not identify you personally.

2. How We Use Your Information

We use your information to:

• Process and fulfil your haulage requests
• Communicate with you about your job status and updates
• Generate quotes, invoices, and other job documentation
• Improve our services and website
• Maintain records for accounting and legal compliance purposes
• Contact you about future services if you have consented to this

We do not use your personal information for any purpose other than those listed above without your explicit consent.

3. How We Share Your Information

We share your information only as necessary to fulfil your haulage request:

• Carriers — we share your pickup and delivery details, cargo information, and contact number with the Carrier assigned to your job. We share only what is necessary for them to complete the delivery.
• Service providers — we use third-party tools including Supabase (database), Resend (email), and Vercel (hosting) to operate our platform. These providers process data on our behalf and are bound by their own privacy policies.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.

4. Data Storage and Security

Your data is stored securely on Supabase's cloud infrastructure. We implement industry-standard security measures including encrypted connections (HTTPS), row-level security policies, and access controls to protect your information.

While we take all reasonable steps to protect your data, no system is completely secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of any data breach that affects your personal information.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, including for legal, accounting, and dispute resolution purposes. Job records are typically retained for a minimum of 6 years in line with standard business record-keeping practices in Nigeria. You may request deletion of your data at any time by contacting us directly.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information, subject to our legal retention obligations
• Withdraw consent to future marketing communications at any time
• Lodge a complaint with the relevant Nigerian data protection authority

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic through Google Analytics. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated policies will be posted on this page with a revised date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: